Introduction To Systems Thinking with 3QueST™ – Creating High Leverage Strategies For Life And Work
Why do well-intended efforts fail, and end up making things worse? At best, our actions may make no impact at all.
It turns out that good intentions are not good enough.
What else do we need?
The answer requires that we understand the system in which we operate.
You see, we live and work as part of several human systems – in families, in our organizations, and in our country. These systems are made up of various stakeholders whose actions influence and impact each other – sometimes in ways that are not so obvious and unexpected. If we fail to see such connections within the system, our well-intended actions may not address the real underlying problems, but can in fact actually make things worse!
Systems Thinking is a set of principles, methods and tools to help us see connections more clearly and completely. In this way, Systems Thinking aids us in making better decisions, action plans and policies for our work and our lives.
In this workshop, participants will learn a unique method, specially formulated by Dr Jacob Lee in 2006, to apply Systems Thinking in their daily work and lives. This unique approach to Systems Thinking is designed around what Dr Lee has coined The 3 Questions That Systems Thinkers Ask (or 3QueST™ for short).
Systems Thinking can appear overly complicated, intimidating and cumbersome to apply. However, unlike some other approaches to Systems Thinking, the 3QueST™ method has proven effective in that it is simple to use, yet insightful and powerful. This is borne out of observation and feedback from Dr Lee’s many clients over the years. Various schools and organizations find it so useful that they decided to use the 3QueST™ approach as a common language among staff to dialogue, think and plan together.
What Participants Say
Participants not only find it easy to learn a powerful and practical tool, they also find the workshop enjoyable. Below is a sample of the feedback about what the participants enjoyed about a workshop conducted recently:
Your humour has made the course interesting. Excellent presentation.– Enjoyed the sessions. Was energized.
The session was enjoyable and engaging..
The trainer is able to convey the ideas interestingly.
The trainer knew how to connect with the audience and was practical in that he applied what he taught in the lesson itself.
I thought system thinking was very complex, but it’s easier than I thought, and best of all, it’s APPLICABLE!
The skilful facilitation by the trainer in linking content to application.
Thank you, Dr Lee, for your invaluable guidance throughout the session. I was able to understand more about the problems I was facing in my work and think of better ways to resolve this.
Good integration of personal experience.
Topics covered in this workshop
The 3 Questions That Systems Thinkers Ask (3QueST™)
The Consequences Of Not Seeing Connections
The Idea of Leverage and How to Identify High Leverage Actions That Can Give Us The Results We Want
How To Sustain and Grow Success in spite of the limits of systems.
Anticipating and Dealing with Unintended Consequences of our Actions
The 3 main types of reasons why systems resist change and how to address them
Primarily intended for more senior staff such as Division One officers or equivalent, or officers in supervisory positions.
This public version of this workshop is administered by the Civil Service College, under the course code STBAS. It is entitled simply Basic Systems Thinking. All correspondence regarding registration and payment should be directed to the College for public run workshops. Hedgehog Consulting will not entertain any such correspondence.
For the in-house version of this workshop, please email Dr Jacob Lee at firstname.lastname@example.org.